Privacy Policy

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This is placeholder text and not legal advice. Replace this policy with one prepared or reviewed for Rapid Heating and Plumbing Pty Ltd to ensure it meets the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any other obligations that apply. Last updated: [Date].

1. Who we are

Rapid Heating and Plumbing Pty Ltd (ABN 36 096 484 794) (“we”, “us”, “our”) provides plumbing services across Sydney, Central Coast and Newcaslte regions. This policy explains how we handle personal information you provide to us.

2. Information we collect

• Contact details you provide (name, phone, email, address/suburb).
• Details of your enquiry or the services you request.
• Any files or photos you choose to send us.
• Basic technical/analytics data if analytics are enabled [confirm].

3. How we use your information

• To respond to enquiries and provide quotes.
• To arrange, deliver and invoice for our services.
• To keep records required for compliance and warranty.
• To improve our services and communications.

4. Disclosure

We do not sell your personal information. We may share it with trusted service providers (for example scheduling or payment systems) only as needed to deliver our services, or where required by law. [Confirm.]

5. Data security & retention

We take reasonable steps to protect personal information and retain it only as long as necessary for the purposes above or as required by law.

6. Access, correction & complaints

You may request access to or correction of your personal information, or raise a privacy concern, by contacting us at [Email Address] or 0423 583 379.

7. Cookies & analytics

This website [does / does not] use cookies or third-party analytics. Update this section to reflect the tools actually used at launch.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.